Frequently asked questions

Not on blank products. You can buy a single towel or a full pallet.

Custom printing has minimums that depend on the method:

• DTG (full color) tea towels: no minimum
• Screen printed tea towels: 24 per design
• Edge-to-edge tea towels: 25 per design
• Custom aprons and pillow covers: 10 per design
• Custom tote bags: 25 per design for full color (DTF), 50 per design for screen print

Yes. Volume pricing tiers are applied automatically at checkout on every order, and no wholesale account is needed. For 3 or more pallets (14,000+ pieces), contact us for freight and custom rates.

Yes. For custom and large orders we can email you an invoice with a secure payment link. Request a quote and we will send it along with your proof.

Visa, Mastercard, American Express, PayPal, Shop Pay, Apple Pay and Google Pay. All prices are in US dollars, and sales tax is calculated at checkout where it applies.

Yes. Every towel is pre-washed and hemmed on all four sides, so it is ready to use or decorate straight out of the bag.

We print on our flour sack tea towels and 19×19 napkins, aprons, pillow covers, placemats and canvas tote bags, including our recycled and organic totes.

Colored flour sack towels, the 33×38 jumbo towels, the 12×12 towels and the classic bib aprons are sold blank only.

Yes. Sizes, weights and materials are listed on each product page and on our product specs page.

1. Send us your artwork and quantities through the quote form.
2. We email you a free digital proof, usually within 1–2 business days.
3. Once you approve the proof and pay, we print, pack and ship your order with tracking.

Your free proof arrives in 1–2 business days, and production starts when you approve it:

• DTG and screen printed tea towels: 2–3 weeks
• Edge-to-edge tea towels: 3–5 weeks
• Custom aprons, pillow covers and placemats: 3–5 weeks
• Custom tote bags: 10–14 business days

Most orders then arrive 3–5 business days after they ship. If you need your order by a certain date, tell us when you request your quote.

PDF, AI, EPS and SVG vector files work best. High-resolution PNG and JPG files are fine too. If your file is not print-ready, we will let you know when we send your proof.

DTG and DTF are full color, so they are a good fit for photos, gradients and small runs. Screen printing suits bold one- to four-color designs and larger quantities. Edge-to-edge prints cover the whole towel. Not sure? Leave it to us on the quote form and we will recommend the best option for your design and quantity.

We check every order, but printing can have a small spoilage rate. Screen and digital printing orders may run up to 3% short, so we suggest ordering a few extras. If your order is more than 3% short, we refund or credit the difference. Exact color matching is not guaranteed on full-color prints.

Blank orders ship from our warehouses in California and Texas, usually within 1 business day. Custom printed orders ship from California.

Yes. Shipping is free on orders over $200 within the contiguous United States.

Online orders ship within the contiguous United States. We do not ship to Alaska or Hawaii. For orders outside the US, contact us first.

You will get an email with your tracking number as soon as your order ships. You can also look it up on our order tracking page.

Yes, if your order has not shipped yet. Contact us as soon as possible with your order number. After it ships, we will try to reroute it, and if UPS charges a fee for the change, we will invoice you for it.

Blank products can be returned within 30 days of delivery if they are unused, unwashed and in their original packaging. Return shipping is paid by the customer, and the original shipping cost is not refunded. See our returns page for the full policy.

Custom printed items are made to order, so they cannot be returned or exchanged. You can cancel for a full refund any time before printing starts.

Contact us within 7 days of delivery with photos. If the print does not match the proof you approved, we will reprint the affected pieces.

Once we receive and inspect your return, we refund your original payment method within 7 business days. Your bank may take a few more days to post it.