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Free shipping on orders $200+ · No minimum order · Blank orders ship in 1 business day
Free shipping on orders $200+ · No minimum order · Blank orders ship in 1 business day
Returns

Returns & exchanges

Unused blank products can be returned within 30 days of delivery. Custom printed items are made to order and are final sale.

30 days from deliveryRefund in 7 business daysFree reprint for print errors

What can be returned

  • Blank products within 30 days of delivery
  • Unused, unwashed and in the original packaging
  • The complete order, since partial returns are not accepted

What cannot be returned

  • Custom printed and personalized items
  • Clearance and sale items, which are final sale
  • Items that were used, washed or damaged after delivery (items that arrive damaged are covered below)

How to return an item

  1. Email us

    Send your name, order number and the reason for your return to support@floursacktowels.com.

  2. Get your RMA number

    We reply with return instructions and an RMA number. Return shipping is paid by you.

  3. Pack and ship

    Ship the items in their original packaging within 5 days of getting your RMA. Write the RMA number on the box and use a carrier with tracking.

  4. Get your refund

    Once we receive and inspect your return, we refund your original payment method within 7 business days. Your bank may take 2–4 more days.

Refunds and fees

What we refund

We refund the price of the items and the sales tax. The original shipping cost is not refunded. If your order shipped free, the shipping cost we paid is deducted from your refund.

Large returns

Returns over $500 may have a 20% restocking fee. Not sure which product is right for you? There is no minimum on blank products, so order a few pieces or a sample first.

Exchanges

Return the original items using the steps above and place a new order for the items you want. You do not need to wait for your refund before ordering.

Damaged, defective or wrong items

If an item arrives damaged or defective, or you received the wrong item, contact us within 7 days of delivery with your order number and photos. We will send a replacement or a refund and a prepaid label for anything that needs to come back. Defects include unraveled seams and holes present before the first wash.

Custom printed orders

Every custom order starts with a free digital proof, and nothing is printed until you approve it.

Final sale

Custom printed items are made to order and cannot be returned or exchanged. You can cancel for a full refund any time before printing starts. Once you approve the proof, the design cannot be changed.

Check your proof

Please check spelling, layout and colors on your proof. We are not responsible for errors in a proof you approved. Exact color matching is not guaranteed on full-color prints.

Print errors and shortages

Screen and digital print orders may run up to 3% short, so we suggest ordering a few extras. If your order is more than 3% short, we refund or credit the difference.

If items are printed differently from your approved proof, tell us within 7 days of delivery with photos. We reprint them and send you a prepaid UPS label to return the misprints. We cannot replace items that were sold or given away first.

Questions about a return?

Email support@floursacktowels.com or call +1 (909) 923-0225, Monday to Friday, 8:30 AM–6:00 PM PT.

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