Shipping policy

At Mary's Kitchen Towels, we strive to ensure your products reaches you in pristine condition and on time. Please take a moment to review our shipping policy to understand how we handle the delivery of your purchases.

Additional Charged:

No additional fees are charged.

Further, the Pick option is also available from the following address:

1616 E. Francis St., Ste N, Ontario, California 91761, United States

Order Processing Time:

Orders are typically processed within 1-2 business days after payment confirmation. Processing times may vary during peak seasons or promotional periods, but we strive to dispatch your order as quickly as possible.

Order Delivery Time:

The estimated delivery time for standard shipping is 3-5 business days after the order has been processed. Please note that delivery times may vary depending on your location and unforeseen circumstances, such as weather delays or carrier issues—any delivery dates provided by Mary's Kitchen Towels.

Order handling time: 1-2 Days ( Monday - Friday )

Order transit time: 3-7 Days ( Monday - Friday )

Order Cut off Time: 5.00 PM (GMT-5:00) Eastern Standard Time- New York

Shipping Cost: Free shipping over a certain amount of $200

Order Tracking:

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. You can track the status of your order by entering the tracking number on our website's tracking page or through the carrier's website.

Shipping Restrictions:

At this time, we do not ship to P.O. boxes. However, small orders (up to 36 towels) may be eligible for delivery to a P.O. box. Please provide a physical address for delivery. Additionally, some items may be subject to shipping restrictions due to size, weight, or regulatory requirements. If you have any questions about shipping restrictions, don't hesitate to contact our customer service team for assistance.

Shipping Rescheduling:

If you need to change the original shipping address or delivery time window, please contact us as early as possible—ideally before your order leaves our facility.

To maintain accurate shipping information and ensure timely delivery, please do NOT contact UPS directly for any rescheduling. All changes must be handled through Mary’s Kitchen Towels.

Please reach out to us first to request approval for any changes. Once approved, provide the updated delivery address or preferred delivery time window so we can properly update and reschedule your shipment.

Because rescheduling can interfere with the UPS logistics system, any attempt to modify the shipment without our knowledge is not permitted. Mary’s Kitchen Towels will not be responsible or held liable for any issues, delays, or misdeliveries resulting from unauthorized customer-initiated rescheduling.

Lost or Damaged Items:

If your item arrives damaged, please get in touch with us within 24 hours of delivery with photographic evidence. We will work with you to resolve the issue promptly. If your package is lost in transit, contact us as soon as possible. We will collaborate with the shipping carrier to locate your package or send a replacement.

Contact Us:

If you have any questions or concerns about our shipping policy, please feel free to contact our customer service team at support@floursacktowels.com.

In Stoke

Company Name: Mary's Kitchen Towels

Email: support@floursacktowels.com

Phone: +1 909-923-0225

Address: 1616 E. Francis St., Ste N, Ontario, California 91761, United States

Thank you for shopping with Mary's Kitchen Towels.