WHEN WILL MY ORDER BE SHIPPED?
Our team makes every effort to ship your in-stock item(s) as soon as possible. If we receive your order before 3:00 pm PST, your order will be shipped the same business day. Otherwise, your order will ship the following business day. Please note that weekends and U.S. holidays are not considered business days.
We also offer Expedited, 2nd day and Next day shipping options.
All orders are shipped from our Ontario, California warehouse.
HOW LONG SHIPPING TIME TAKES
Standard: 1 - 6 business days after shipment (depending on how close your location is to California. Majority of orders arrive in 4 business days)
Expedited: 1 - 3 business days after shipment (depending on how close your location is to California. Maximum it takes 3 business days)
2nd Day: 2 business days after shipment
Next Day: 1 business day after shipment
Click here for additional information regarding shipping rates and international orders.
Have questions? E-mail us
- Shipping & Delivery
★ Minimum order quantity is 24. Towels are included in the pricing. FREE SHIPPING anywhere in the U.S.
★ There will be no extra setup fee, screen fee, flash curing fee or any other hidden fees.
★ We can print your design/artwork/logo on literally any location you want. However, please keep in mind that the maximum imprint area is 14 x 14 inches.
★ Up to 5 different colors can be used for a single design.
★ We create a virtual sample for your approval.
★ Production time is 7 to 10 days after you approve your virtual sample.
★ You can always cancel your order and get a full refund before you approve the virtual sample. We are unable to accept returns, cancellations or exchanges on personalized products, once your virtual sample is approved.
★ We will only take your "APPROVED" virtual sample as a reference and your final product will be same as shown on the virtual sample.
Imprint Method: Silk Screen (This is the default imprint method. Other imprint methods may be available. Please call 909-923-0225 for details.)
Graphic Design: There is no charge for art modifications and we offer FREE Virtual Samples. Our skilled graphic design team can help put the finishing touches on your logo or artwork no matter what type of image you send us!
Sending Artwork: Artwork can be uploaded during ordering.
Prefered Image Format: EPS, .AI, .CDR, .PDF, .PNG
When Will My Order Ship?
In an effort to ship your products out in a timely manner, orders received before 3:00 pm PST will be shipped out the same business day. Otherwise, it will be shipped out the following business day. U.S. holidays and weekends are not considered business days. In the event that you order on one of these days, your shipment may be delayed 1 to 2 business days. If there are any issues that may cause delays in shipping your order, we will call or email you. Please contact us if you have any urgent shipping needs. We will do everything we can to make special arrangements to expedite your shipping.
We offer Expedited, 2 day and next day shipping options. For orders that choose 2-day shipping and is placed before 3 pm (PST) during the week, you will receive the order in 2 days. For example, orders placed on Monday before 3 pm (PST), will receive the order by Wednesday. If your order is placed Friday thru Sunday, it will ship out on Monday and be received by Wednesday. If you have any specific needs please contact us by phone or email. We will get in touch with our carriers to see what other shipping options may be available to you.
How long does shipping time take?
Shipping times will vary depending on the shipping method that you choose. Here is an outline of the options.
Standard Shipping – Allow up to 5 business days after the shipment has left our facility. Delivery time will depend on how close you are located to California. Most orders will arrive within 2-4 business days.
Expedited Shipping* – Shipments should arrive within 1 to 3 business days after the shipment has left our facility. Delivery time will depend on how close you are located to California. Most orders will arrive within 3 business days.
Two Day Shipping* – Shipments will arrive within 2 business days after the shipment has left our facility.
One Day Shipping* - Shipments will arrive within 1 business day after the shipment has left our facility.
* Please contact us to expedite your order.
Who are your shipping providers?
We offer shipping through USPS and UPS. We will select the most appropriate carrier based on your order size and shipping address. This allows us to offer the lowest flat shipping rates while passing that savings to you.
The USPS tried to deliver my package, but I was not at home. Can they redeliver it?
If USPS attempts to deliver your package and you are not home, they will automatically try to redeliver. Packages that are not sent back to us are eligible for redelivery service. Visit https://redelivery.usps.com/redelivery/, select “Schedule a Redelivery”, and follow the prompts.
My shipping question is not listed here, what should I do?
If you do not find the answers to your shipping questions, please contact us. Our team of professionals would be happy to answer any questions that you may have.
Great quality and customer service!
Thank you for printing and delivering such a wonderful product!! Your company is phenomenal. I was very happy from beginning to end how communicative your staff was with my questions and concerns. Everything was answered in a timely manner, and I'm obsessed with how the kitchen towels turned out. I will definitely be using your company again in the future!! Many thanks!
First time placing an order and I’ll definitely be ordering again since they were such good quality. Thank you!
I ordered towels to be screen printed for a Bridal Shower favor. The customer service I received was outstanding!!! I received help in ordering and communication all through the process. The towels were exactly what I wanted! I especially appreciated the follow up correspondence on my order, even after I received it, to make sure everything was to my liking. I would highly recommend towels from Mary’s Kitchen. I am confident if there had been any type of problem, it would have been rectified immediately.
Great product! Great customer service