Customer service is very important to us. We are ready to answer any questions you may have before, during or after your purchase. We simply enjoy interacting with our customers. Plus, you can feel good about dealing with us because we have a team of live customer service professionals who are online and ready to care for all of your questions. We are available by phone or through the Contact Us form.

Feel free to contact us with any questions that you may have about our products or following concerns.

Returns

If you are not 100% satisfied with the product that you purchased, you can return it to us within 30 days from the date of purchase. You will need to contact us by email to give us the details of your purchase. In the email, please include your first and last name, invoice number, daytime phone number, email address and the reason for your return. We will use this information to create a return number (RMA), which will be used to return the item and help us process your refund.

Exchange

If you receive an item that is damaged or contains a factory malfunction, contact us by email. You will have the choice to return the item or exchange it for the same or a different item. We will provide you with all the details that are needed to ensure your exchange is conducted in a timely fashion. If you have received the wrong product or are missing part of your order, please include this information in an email. From your email, we will be able to efficiently process a replacement and provide you with instructions for making the return.

Questions

If you should have any questions, please feel free to use the contact form below, or you can reach us by phone. We do request that you use the contact us form for any questions regarding returns, as this will allow us to collect all the information necessary to efficiently process your return or exchange. We are ready to answer any questions that you may have about shipping, delivery, returns, exchanges, wholesale purchases or products.

Expedite Speeding

If you need your products quicker than what is being offered online, please contact us. Use our contact form to tell us about your needs. We will do everything in our power to ensure you get your products quickly.

Our customer service team is always ready to assist you with any questions or issues that you may have. In the event that you call in and have to leave a message, we will get back to you as quickly as possible.

Our email address is support@floursacktowels.com

Main Office and Warehouse Address:

Mary's Kitchen Towels 

1616 E. Francis St. Unit N 
Ontario, California 91761
1-909-923-0225 Monday-Friday 8:30am to 4.30pm PST